Civil Saaman – Return and Refund Policy
1. Eligibility
Return requests can be submitted after an order is marked as delivered. Eligibility depends on the product type, condition, quantity, and reason for return.
2. Construction Materials
Sand, aggregates, cement, steel, blocks, and ready-mix concrete may have special return restrictions because of their nature, handling, storage, transportation, and site delivery requirements.
3. Damaged or Incorrect Products
Customers should report damaged, defective, short-supplied, or incorrectly delivered products as soon as possible and provide supporting photographs or other requested evidence.
4. Return Approval
All return requests are subject to review and approval by the Civil Saaman team. Submitting a request does not automatically guarantee acceptance.
5. Non-Returnable Products
Custom-ordered materials, products already used or installed, contaminated or improperly stored materials, and perishable or time-sensitive materials may be excluded from returns, subject to applicable law and the specific circumstances.
6. Transportation and Handling Charges
Applicable pickup, transportation, loading, unloading, and handling charges will be communicated to the customer before an approved return is finalized. Charges must be reasonable, disclosed, and consistent with applicable law and the agreed order terms.
7. Refunds
If a refund is approved, the team will communicate the eligible amount, applicable deductions, and expected processing timeline. Refunds will be processed through the original payment method where feasible or another mutually agreed lawful method.
8. Cancellation
Order cancellation is governed by the applicable cancellation terms. Once materials have been dispatched or delivered, additional charges or restrictions may apply where lawful and disclosed.
9. How to Request a Return
Customers can open My Account → My Orders → Delivered Order → Request Return and submit the required details.
10. Support
Customers can contact Civil Saaman through the contact details listed on the website for help with returns, cancellations, or refunds.
11. Policy Updates
Any changes to this policy will be published on the website. Applicable consumer protection laws and customer rights will prevail over conflicting policy wording.
Questions? Call +91 7418 390 099 or +91 81488 40099, email contact@civilsaaman.com, or open My Account to request a return.